Introduction to Dispute Management in Nursing
In the nursing profession, dispute management (DM) entails managing and addressing disagreements that ensue between patients and nurses and among nurses. DM may also entail addressing disputes that arise between other healthcare professionals and nurses. Effective DM seeks to foster the development of a collaborative work sphere. It also aims to promote the safety of patients through the provision of first-rate patient care services.
According to Ronquillo et al. (2023), enhanced team collaboration enables nurses to develop DM skills needed to cooperate and communicate effectively with their peers. As such, such an environment would help to address the imminent disagreements among the nurses in my designated scenario.
š§ Further Reading: Learn more about the foundational principles behind healthcare collaboration in our article on Nursing Theories and Their Past, Present, and Future Impact on the Nursing Profession.
The Role of Diversity in Dispute Resolution
Diversity harbors the potential to improve and hamper the procedures undertaken to address disagreements effectively in the nursing profession. A workplace with staff from diverse backgrounds and genders can result in a wider range of perspectives, experiences, and methods for approaching problem-solving. This, in turn, improves the team’s capacity for CR (Ronquillo et al., 2023).
However, because different people have different communication styles, cultural norms, and expectations, variety can also result in misunderstandings and disputes. As a result, it is critical to create an inclusive workplace where each employee feels appreciated and understood. Training in cultural competency, candid discussions about diversity, and inclusive policy can all help achieve this.
Employee Engagement in Dispute Management
A vital feature in evaluating and addressing disagreement is the engagement of employees. Employees who are engaged are more likely to take responsibility for their work and express their concerns articulately. Additionally, engaging employees enables them to work cooperatively with one another.
A workforce that is proactively involved in their responsibilities will readily discuss issues and offer meaningful solutions (Wang, 2023). They can offer insightful information about the underlying reasons for disagreements. Overall, encouraging employee participation ought to be a mainstay modality for DM.
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